Information Technology

Our society today relies on technology, whether it be email and Internet access, the latest learning tools, or simply computer access for all students. The Technology Department at East Orange School District works every day to ensure the technology side of teaching and learning is meeting the needs of our students and staff members.

MISSION OF TECHNOLOGY

The Department of Technology for the East Orange School District maintains and works with staff and students by giving them the latest access to technology in keeping with the district’s technology plan but also keeping with the district’s Internet use policy. Staff from the Technology Department works very closely with our schools and administrative staff members to help them identify hardware and software that meets the needs of the schools as well as central office staff.

We aim to bring authentic instruction to the learner, foster collaboration, and empower teachers to motivate and prepare learners for a complex 21st century society. Perhaps more importantly, our classrooms provide a vital connection between school and the digital lives of our students.

VISION AND GOALS

The vision and goals of the Technology Department are best understood by reviewing the district's Three Year Technology Plan located in the sidebar of this page. In addition, we maintain to:

Provide, maintain, and support hardware and software
Maintain and provide access to mission-critical data within a secure environment
Provide documentation, education, and training for the East Orange School District
Provide effective technology support for audio/visual, computer, multimedia, voice, video, and web based applications and services
Provide fast and reliable access to all information systems
Attract students who aspire to excel
Provide a foundation and opportunity for life-long learning and adaptation to a changing world

ENVIRONMENT

Learning environments can make or break a learning experience. To this end, we ensure that all students have adequate access to technology in a safe, helpful environment.

We will:

Ensure that every student has an opportunity to learn the technology skills that will enhance learning in today’s educational environment and will continue success in higher education and on into the work force
Continue to improve the technology infrastructure in the district and upgrade the infrastructure as necessary
Communicate homework, lesson plans, and parent involvement

DATA AND PRIVACY

Protecting the privacy of student educational records is a top priority as New Jersey continues its testing program with the Partnership for Assessment of Readiness for College and Careers (PARCC). The New Jersey Department of Education and the school districts across the state have always protected – and will continue to protect – all student data.

The Family Educational Rights and Privacy Act (FERPA) and the New Jersey Administrative Code (N.J.A.C.) 6A:32-7.1 et seq. protects the privacy of all student information. FERPA requires that local and state education agencies protect the privacy of personally identifiable information about a student and strictly control access to a student's educational record. Unless there is written consent from a parent or an adult student or a valid court order, FERPA prohibits the release of education records to anyone other than authorized district personnel, state officials, or others with legitimate educational interests that necessitate access to the student data.

INCIDENT IQ

Starting on April 21, 2021, East Orange School District will be using Incident IQ for ticketing, asset management, and knowledge base. According to their website, "Incident IQ is the support platform that is transforming K-12 workflows for school districts nationwide."

Deploying Incident IQ will allow our district to take advantage of the following features:

Integrates with Google Admin Console.
Staff to perform device check-ins.
Teachers create tickets on behalf of their students who are having a technical issue.
Knowledge base will be populated with content for faster ticket resolutions.
Single Sign-on with ClassLink to automate account management.
Automate inventory process by linking to systems such as Google Admin Console and JAMF.
Provide students and families with a portal to request technical support.

Staff Signing into Incident IQ

Open a web browser.
Go to the Incident IQ website.
Click on the Incident IQ icon on your ClassLink Dashboard.
Sign into Google with your @eastorange.k12.nj.us account.

Creating a Quick Ticket (For Issues with Devices Assigned to You)

Sign into Incident IQ.
Click on the device in the Quick Ticket section located in the top right corner.
Click on the problem category that best matches the issue.
Fill out all entry fields with as much descriptive information as possible.
On this page, you will be able to add any screenshots of error messages.
Click on "Submit."

Parent and Student Ticket Creation during Remote Learning

EOSD Incident IQ's Remote Portal is for requesting technical support on previously deployed technology. We ask you to direct all new requests for devices to the student's school.

Open a web browser.
Go to EOSD Remote Support.
Fill in the first name, last name, email address, school/location fields.
Select the issue that is similar to what you are experiencing.
Provide a description of your issue. Please include the full error message that you might be seeing.
Enter the student name if it is different from the first and last name from the first screen.
Fill in the student's email address, preferred method of contact, asset tag (located at the bottom of the device), and attach any files such screenshots that can help demonstrate the issue.
Click on the "Submit Ticket" button, located in the bottom right corner of the web page.

Initial Training Model

Incident IQ provides all staff accounts with a training module that will walk you through available common functions. Staff members will automatically initiate the training the first time they sign in. You can also access the training module at a later time by completing the following steps:

Click on the "Help" button, located in the top right corner of the webpage.
Click on the "Start Training" button, located in the bottom right corner of the webpage.

TECHNOLOGY DEPARTMENT


Senior Network Manager Send Email	Network Manager Send Email	Network Manager Send Email


Senior Technician Send Email	Help Desk Specialist	Social Media / Communications Specialist Send Email


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TECHNOLOGY RESOURCES

What’s new in technology at East Orange? Find out here!

Technology Plan - 2016–2019