For Parents » Remote Technical Support

Remote Technical Support

Parent and Student Ticket Creation during Remote Learning
EOSD Incident IQ's Remote Portal is for requesting technical support on previously deployed technology. We ask you to direct all new requests for devices to the student's school.
  1. Open a web browser.
  2. Go to EOSD Remote Support.
  3. Fill in the first name, last name, email address, school/location fields.
  4. Select the issue that is similar to what you are experiencing.
  5. Provide a description of your issue. Please include the full error message that you might be seeing.
  6. Enter the student name if it is different from the first and last name from the first screen.
  7. Fill in the student's email address, preferred method of contact, asset tag (located at the bottom of the device), and attach any files such screenshots that can help demonstrate the issue.
  8. Click on the "Submit Ticket" button, located in the bottom right corner of the web page.